Refund Policy

Last Updated: 31/07/2026

1. Overview

This policy explains when and how you can get a refund for a paid ScraperPro subscription. It applies to the Pro and API plans described on our pricing page. The Free plan involves no payment, so nothing here applies to it.

2. 14-Day Money-Back Guarantee

If you are not satisfied with a paid plan, you can request a full refund within 14 days of your initial purchase. You do not need to explain why. This guarantee covers your first payment on a plan.

Because the Free plan lets you evaluate the core product before paying, the guarantee applies to your first billing period rather than to every renewal.

3. Renewals

Paid plans renew automatically each month until cancelled. Renewal charges are generally non-refundable, with two exceptions:

  • Accidental renewal: if you contact us within 7 days of a renewal charge and have not run any exports in that billing period, we will refund it in full.
  • Billing errors: duplicate charges, charges after a confirmed cancellation, or charges for the wrong plan are always refunded in full.

You can cancel at any time to stop future renewals. Cancelling does not end your current period — you keep access until it expires.

4. What Is Not Refundable

  • Renewal periods that fall outside the exceptions in section 3.
  • Partial or unused portions of a billing period after you cancel, since access continues to the end of that period.
  • Accounts suspended or terminated for breaching our Terms of Service.
  • Custom or one-off work purchased through Premium Services, which is quoted separately and governed by the terms agreed for that engagement.

5. Things Outside Our Control

ScraperPro reads product data that third-party stores choose to publish. A store may disable its public product endpoint, sit behind bot protection, or change its data at any time. We cannot guarantee that any particular store will remain scrapeable, and an individual store becoming unavailable is not on its own grounds for a refund outside the 14-day guarantee.

If the service itself is materially unavailable for an extended period, contact us — we will look at a pro-rata credit or refund case by case.

6. How to Request a Refund

Email support@scraperpro.net from the address associated with your account, or use our contact form, and include:

  • the email address on the account;
  • the approximate date of the charge; and
  • which plan you were billed for.

We aim to respond to every refund request within 2 business days.

7. Processing Times

Approved refunds are issued to the original payment method. Once we process a refund it typically takes 5–10 business days to appear on your statement, depending on your bank or card issuer. That final step is controlled by your provider, not by us.

8. Chargebacks

Please contact us before opening a dispute with your bank. We would rather resolve the problem directly, and it is almost always faster than a chargeback. Accounts with an open chargeback may be suspended until it is resolved.

9. Changes to This Policy

We may update this policy. Changes apply to purchases made after the updated version is published, and the date at the top of this page reflects the current version.

10. Contact

Questions about this policy can go to support@scraperpro.net or through our contact page.